Also, user or device groups assigned an Intune role within a scope can also request remote assistance. Users with this role are not limited by any Intune role within a scope. The Intune administrator in the Endpoint Manager admin center must have the following InTune roles:Update Remote Assistance: Allows administrators to modify the TeamViewer connector settings.Request Remote Assistance: Allows administrators to start a new remote assistance session for any user. For more information, please visit our website: target of the TeamViewer-Intune integration is to enable IT Administrators to remotely administer an Intune-managed device providing remote assistance to information workers.Through the troubleshooting portal, Admins will:Remotely troubleshoot issues such as licensing, enrollment, and compliance issues even app installation failures. Perform remote tasks such as manage mobile apps, file transfer system logs, view device system information, monitor hardware performance including CPU utilization, RAM usage, and device storage information.Save time, cut travel costs for on-site, in-person service calls and maintenanceAudienceThis document intends to address Intune IT Admins and Help Desk support staff.PrerequisitesIt is assumed that the reader is familiar with using Intune in Azure.Valid TeamViewer account with eligible license. To sign up, please visit: product license assigned to Intune administrator account. Īdequate permissions. They have to be purchased separately as AddOns. GeneralPlease keep in mind that Integrations are not included in basic license packages.

Intune Integration - Installation and User Guide - TeamViewer Support

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